Membership and Account Pause
Charlotte FIT Member(s) may “Pause” account subject only to the following conditions:
At any time as a Charlotte FIT member you may request a “Pause” in your installment billing. You may have financial hardship or emergencies that may arise and this will allow you to “Pause” your billing for 3 months in a calendar year and still be allowed to continue using your remaining sessions. Please note that at the end of your “Pause” period the installment billing will resume even if you may or may not have sessions remaining.
If it is requested to officially “Pause” my training program as a Charlotte FIT member, a Pause Installment Billing notice must be received by email no later than 31 days before the next draft date. I acknowledge that failure to issue 31-day notice will result in an additional monthly draft/charge, which shall be nonrefundable. Your “Pause” can only take effect for up to 3 months.
FREE PAUSE: Each Charlotte FIT Member is permitted up to 3 months “Pause” once per calendar year. This will be completed on a rolling term.
PAUSE FEE: After members have used free ”Pause”, members will be allowed one additional “Pause” for a fee. Charlotte FIT Members can “Pause” their agreement for financial, personal, or medical reasons for a pause fee of $50 per month. The request to place the agreement on hold must be submitted 31 days prior to the hold dates (no retroactive holds) and must include an end date (or return date). Charlotte FIT Member may obtain an additional financial “Pause” at Company’s discretion in an emergency situation. At the end of the “Pause”, Charlotte FIT Members will resume their scheduled monthly drafts of services. Charlotte FIT Member may or may not receive notice that suspension has ended.
PAUSE THEN CANCEL: If Charlotte FIT Member “Pauses” his or her membership and does not resume training after term of “Pause”, Charlotte FIT member shall pay an additional monthly draft/charge if he/she decides to cancel their contract before their indicated resume date.
PAUSE INJURY: Pause of training agreement is allowed for a substantial injury or disability. Charlotte FIT Member’s membership may be suspended for 1-6 months depending on the severity of injury or condition. Member must provide a signed letter on a letterhead from his or her doctor stating that the member has a substantial injury or disability; and that the member is not cleared for exercise during the designated portion of contract.